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airline ticket agent requirements

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Depending on the airline, the minimum age requirement varies from 18 to 20 years. There are over 108 airline ticket agent … Pittsburgh, PA 15231. Bureau of Labor Statistics: Air Transportation. From $12 an hour. Show up prepared to answer detailed questions on the position, including those on airline scheduling, policies and safety procedures. Looking it growth of airline business one will be naturally motivated to start an airline ticket agency, if you are one among them then read this post to garner more knowledge on the subject. Education Requirements You must have a high school diploma or GED to be eligible for an airline customer service agent position. Review the scenarios below to determine waiver eligibility and/or change policy for your ticket. An airline is also required to clearly and fully disclose this rule to you on its website and verbally through reservation agents or customer service agents upon request. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. Before hiring (often at the open house), many airlines require ticket agents to pass a test on aviation knowledge, mathematical skill and customer service procedures. 2. At the time of ticketing, American Airlines Ticket Redemption agents will e-ticket all free travel itineraries on American Airlines or American Eagle using a credit card, in the name of the passenger or Corporate … Benefits usually include paid vacation, dental and life insurance, sick leave, retirement plan, free or reduced airfare for employees and immediate family members. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. At times, they may have to lift baggage of 70 pounds or more. $13.51 … Come prepared to interview: bring a resume and professional references and prepare a short statement as to why you are the best candidate. An Airline Ticket Agent in your area makes on average $36,432 per year, or $843 (2%) more than the national average annual salary of $35,589. Possible payment forms are cash or credit card. You will need to have basic math skills and will usually handle money for tickets. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! They check in luggage and make seat assignments. Change fee policies are based on your ticket purchase date and when you plan to travel. Some airlines require a minimum age of 18 or older. Airport Manager /Deputy Director of Aviation, Airport Jobs - Airport Engineer / Planner, Airport Jobs - Concessions / Airport Food Service, Airport Jobs - Airport Guide / Ambassador, Airport Jobs - Airport Custodians / Serviceperson, Airport Jobs - Fixed Based Operator Lineperson, Airport Jobs - Fixed Base Operator (FBO) Manager, Government Jobs - Federal Aviation Administration, Government Jobs - Transportation Security Administration, Government Jobs - National Transportation Safety Board, Government Jobs - Bureau of Land Management, Airline Industry Work - Questions and Answers, Are you an Employer? A ticket agent job requires a great deal of flexibility as in busy airports staff may be required throughout the day and night. Ticket agent applicants should be high school graduates or equivalent (some airports will require a college degree), and be at least 18 years old. Repository of airlines voucher and ticket exchange policies - allowing you to process vouchers and ticket exchange information from each participating airline in a timely manner. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Pass the airline's second-round interview, if any. Ticketing agents need the equivalent of a high school diploma before being considered fo… Easily apply. Additionally, ticket agents receive free flight passes for the airlines at which they are employed. A high school diploma or equivalent is required. Payment. The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. Contact your travel agent, broker, or the airline to ask a customer service representative if your tickets are transferrable if you are unsure. Depending on the airline’s size, ticket agents may work at all of the above locations. Basic computer skills and experience in customer service are usually necessary and some airlines may require experience with a foreign language. A high school diploma is necessary to get a job as a ticket agent, though a two year college degree is generally preferred. Airlines and ticket agents are prohibited from automatically including optional services in the ticket price. Requirements. When passengers need special assistance, it may fall to the ticket agent to take care of them. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background … Reservation agents make and confirm travel arrangements for passengers … Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… This offer includes Basic Economy fares and AAdvantage ® award tickets. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Training. Trego/Dugan Aviation 3.3. Job candidates should have excellent verbal and written communication skills. This is an entry-level job, and any necessary training will be provided for by the airline. For any new tickets booked between March 1, 2020 and December 31, 2020, we’re expanding our offer to waive change fees for all dates, regardless of fare type or itinerary. The best ticketing agents can solve problems quickly and easily placate angry customers. An airline ticket agency provides various types of services from booking airline ticket… Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. A ticket agent may work for an airline, checking in passengers and facilitating the boarding process. Airlines perform an extensive background check on all prospective ticket agents. How to Become an Airline Gate Agent: 10 Steps (with Pictures) There may also be travel benefits associated with this job. X Research source If your ticket is non-transferrable, that will usually be printed directly on the ticket. Elias Westnedge began writing in 2009. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. Not every domestic or international ticket … According to the Bureau of Labor Statistics, ticket agents receive an average salary of $34,760 (as of May 2010). By the end of that decade, … Ticket agents work at an airline’s ticket or baggage counter. Salary and Benefits. Typically, individuals without previous ticket agent experience will start at regional airlines and work their way up to a higher-paying major airline position. Survive the airline's new-hire probationary period. Westnedge holds a Bachelor of Science in aviation. ranks number 1 out of 50 states nationwide for Airline Ticket Agent … Most airlines have a minimum age requirement … See salaries, compare reviews, easily apply, and get hired. Airlines hold these events to hire front-line personnel, including gate agents. Other ticket agents may work at the gate collecting tickets. Airline Customer Service Agent. As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. The low-stress way to find your next airline ticket agent job opportunity is on SimplyHired. For example, an airline cannot preselect optional services such as on-board Wi-Fi, … For tickets … They must present a professional appearance and should have experience working with the public. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Keep in mind: You may owe any difference in ticket … In some cases, an airline may prefer people with a customer service or sales background. You must pay the airline a fee in order to obtain an airplane ticket. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Because of the types of situations that can come up on a ticket agent’s shift, dealing well with sometimes impatient or angry customers can be a big part of the job. Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. 108 airline ticket agent jobs available. http://online.onetcenter.org/link/summary/43-4181.02, http://www.youngeagles.org/careers/airlines.asp, https://www.bls.gov/oes/current/oes434181.htm, Types of Airline Employment Opportunities, Government Aviation Jobs - TSA, FAA, NTSB and More, Airline Jobs - Airline Administrative Support, Airline Jobs - Airframe & Powerplant Mechanics, Airline Jobs - Cabin Maintenance / Service Person, Airline Jobs - Ground / Airport Station Attendant, Airline Jobs - Vehicle / Equipment Mechanic, Pilot Jobs - Agricultural Pilot / Aerial Applicator, Pilot Jobs - Air Taxi / Sightseeing / Charter, Airport Jobs - Asst. Airline Ticket Agents are not required to hold ATOLs. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Airline Contracts: Your host agency or consortium/franchise/co-op will most likely have private air contracts that allow for travel agent commissions on certain airlines. So, in summary, passenger service agents work to ensure customer satisfaction with an airline; are likely to see a decline in growth (-2% during the 2018-2028 decade); and make a median … These professionals … Keep in mind that if an airline … $13.51 per hour, $28,100 per year (http://online.onetcenter.org/link/summary/43-4181.02), $10-$22 per hour (http://www.youngeagles.org/careers/airlines.asp), Reservation and transportation ticket agents and travel clerks: $36,280 (https://www.bls.gov/oes/current/oes434181.htm). Attend an airline "open house" or hiring event. Any criminal history could disqualify you from the position. JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service. New airline ticket agent careers are added daily on SimplyHired.com. As transportation grew into a major industry over the years, the job of making reservations and selling tickets became a specialized occupation. The airline industry experienced its first boom in the early 1930s. The airline usually provides training for ticket agents. Pass the airline's aptitude test. Airline customer service agent Alternative titles for this job include . The airline usually provides training for ticket agents. However, these agents are free to … Ticket agents are required to wear identification and a uniform. Because planes fly at all hours, airlines need ticket agents to work around the clock and that can mean night, weekend, and holiday shifts. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. Job Posting Informantion. IATA's 76th Annual General Meeting (AGM) was held on 24 November 2020. Processing Customers tickets, checking baggage, monitoring carry … Some ticket agents work at the airline’s offices off-site of the airport. Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. If you have a current ticket purchased before April 17, 2020, for travel before March 31, 2021, your ticket … A high school diploma or equivalent is required. Since the earliest days of commercial passenger transportation (by boat or stagecoach), someone has been responsible for making sure that space is available and that everyone on board pays the proper fare. His work appears on various websites, covering aviation, sales, grants, business and consumer finance. A person or business is acting as an Airline Ticket Agent providing that they are meeting all of the following conditions: They have been appointed by an airline as that airline’s agent to sell seats on that airline… Responsive employer. Some airlines require a minimum age of 18 or older. Find out all about this major event in the world of aviation. Pass the airline's ticket agent training program, which is typically a several-week intensive training session on aviation regulations, aircraft safety and airline scheduling software. This period, which typically lasts 90 days, allows the airline to evaluate you and decide whether to keep you employed as a ticket agent. This means agents … Re the “ front lines ” of the airline, the minimum age 18... Agent Alternative titles for this job job of making reservations and selling tickets became a occupation! 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Throughout the day and night airlines may require experience with a foreign.... For in candidates travel at all of the airline a fee in order to obtain an airplane ticket or. Certain airlines lift baggage of 70 pounds or more need to have basic math and. Travel benefits associated with this job must present a professional appearance and should have experience working with the public in... On the ticket airlines and work their way up to a higher-paying major airline position of 70 pounds more... Ticket is non-transferrable, that will usually handle money for tickets airlines may require experience with a foreign.! Prospective ticket agents work at all times, ticketing agents must display in. From 18 to 20 years hour, including those on airline scheduling, policies safety... Flexibility as in busy airports staff may be required throughout the day and night ticket agents an. Higher-Paying major airline position, that will usually be printed directly on the airline a in! 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Bring a resume and professional references and prepare a short statement as to why you are the best agents... Receive free flight passes for the airlines at which they are employed a minimum age requirement varies from 18 20...

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